GENERAL TERMS AND CONDITIONS
TERMS USED IN THE GENERAL TERMS AND CONDITIONS
The Seller — a limited liability company Thermo Baltic SIA registration number 40103965145 legal address and physical address Dzelzavas iela 74 k-1 - 2, Rīga, LV-1082, Latvija, phone t.+371 22061411, e-mail: [email protected]
Consumer — a natural or legal person who expresses a wish to purchase, purchases or might purchase, or use goods or a service for a purpose, which is not related to his or her economic or professional activity;
Buyer — the person who makes the purchase of goods in the Seller’s Internet store. The Buyer can be both the Consumer and the non-Consumer;
Goods — any item offered or sold to a Consumer through this website;
Manufacturer — a person who within the scope of his or her economic or professional activity manufactures or renovates goods for sale, or identifies itself as the Manufacturer by indicating (labelling) on the goods or the packaging thereof, or in the technical documentation of the goods, its name (firm name), given name, surname, trademark or other distinguishing mark;
Legislation — Ca
binet Regulation No. 20 of May 20, 2014 255 “Provisions on the distance contract”, Consumer Rights Protection Law, Civil Law, Commercial Law and other related legal acts;
Warranty — a free of charge promise by the Manufacturer, Seller or trader to repay the amount of money paid for the goods or articles, to exchange the goods or articles for conforming goods or articles, to eliminate any non-conformity of the goods or articles free of charge or perform other activities if the goods or articles fail to comply with the characteristics provided for in the advertisement;
Prices — The final p
rice of the item indicated on the Internet site, including taxes and fees, on which the Seller sells goods through this website. The price does not include the cost of delivery of the item;
Internet site — Seller’s website https://www.thermo-baltic.eu/;
Parties — Seller and Buyer;
General Terms and Conditions — these Terms (the General Terms and Conditions of the website).
1. General terms
1.1. These Terms determine the legal relationship between Buyer and Seller.
1.2. Before pr
1.3. When using the Internet site, the user agrees to comply with these Terms.
1.4. Seller may partly or completely delete, modify, update the information on the Internet site without prior notice.
1.5. The pictures and description of the goods in question may vary slightly from the product offered.
1.6. By agreeing to these сonditions, the Client agrees to transfer their personal data to the Trader. The Trader is a personal data processing controller, according General Data Protection Regulation (GDPR). The Trader has the right to process personal data of the Client in order to provide their services, or within the framework of concluded contracts, as also to record client count, to offer, provide and maintain their services, to pursue and protect the Company's rights and legal interests in fulfilling its obligations, and to fulfill their obligations specified in regulatory acts. The Trader has the right to obtain personal data from third parties, as well as to transfer it to third parties in order to provide its services, as also in cases of legal demand.
2. Use of the righ
t of withdrawal
2.1. The Consumer may exercise the right of withdrawal and unilaterally cancel the goods within 14 (fourteen) days, by covering the costs, in accordance with legal acts.
2.2. The deadline for the exercise of the right of withdrawal shall be calculated from the date of delivery of the goods — if one item is ordered; from the date of delivery of the last item — if the order contains several items; from the date of delivery of the last lot of goods or parts — if delivery is to be carried out in batches or parts.
2.3. Use of the right of withdrawal means the notification of the Buyer for the waiver of the goods and the submission thereof or sending to the Seller.
2.4. The Cancellation Notice may be used
by the Consumer to use the Seller’s refusal form or any other express or
implied notice of refusal in which the Consumer shall necessarily indicate:
Addressee (Seller’s name, actual address, telephone number, email address)
I declare that I wish to forfeit the purchase of such item
Order date / date of receipt
Consumer name and surname
Consumer signature (only if this form is sent on paper)
2.6. By using the right of withdrawal, the Consumer may return the product to the Seller without packaging, if the Consumer has not been able to view the product without opening the package and it has not been possible to keep the packaging of the product, for example because of the size of the package, as it is not an integral part of the product.
2.7. Submission of the withdrawal form or use of the right of withdrawal shall terminate the contract and release the Consumer from any contractual obligation arising out of the contract or from the obligation to conclude such an agreement if the offer was made by the Consumer.
2.8. The Consumer cannot exercise the right of withdrawal if the product is made according to the instructions of the Consumer or the product is clearly personalized; if the product is perishable or it expires soon; if the Consumer has opened the packaging; the product due to health and hygiene reasons cannot be returned; the product due to the delivery is irretrievably mixed with other things, etc. The return of the goods does not apply to cut flowers, flower bouquets, flower arrangements and houseplants.
2.9. The refunded amount is credited back using the original payment method.
3. Consumer responsibility
3.1. The Consumer is responsible for reducing the value of the good or using it contrary to good faith, if the product was used during the exercise of the right of withdrawal beyond the limits required for the identification and verification of its characteristics and type.
3.2. The Consumer is obliged not later than within 14 days after sending a written refusal to return the product to the Seller. The Seller is obliged not later than within 14 days from the day he receives information about the Consumer’s decision to withdraw from the contract, to repay to the Consumer the amount of money he paid, including the delivery costs paid by the Consumer.
3.3. The Consumer is responsible for maintaining the quality and safety of the product during the term of exercise of the right of withdrawal.
4.1. The Consumer is entitled submit to the Seller the claim for non-conformity of the goods within two years from the date of purchase of the goods. The Consumer fills the non-conformity application to the Seller within two months from the day when the goods are found to be defective. The date of purchase of the goods shall be deemed to be the day on which the Seller transmitted and the Consumer has accepted the goods in question.
4.2. If the Manufacturer or Seller has given a warranty to the product, after the expiry of the period referred to in Paragraph 4.1., the Consumer is entitled to submit the claim throughout the remainder of the warranty period in accordance with the conditions specified in the warranty document. The Consumer claim is examined in accordance with the conditions specified in the warranty document.
4.3. When applying for a defect of the product to the Manufacturer or Seller, the Consumer shall attach a copy of the document certifying the transaction to the claim application.
4.4. The Consumer’s claim will be reviewed within 7 business days from the date of receipt of the claim, the response will be sent to the contact address specified in the claim. If the claim is found to be unfounded and the Buyer disagrees with it, he/she is entitled to exercise other rights specified in regulatory enactments.
Delivery of goods from the online store www.thermo-baltic.eu is carried out worldwide. Sending goods to the specified address is made within 3 working days after receiving full payment. Forming an order, you can choose one of the possible ways of delivery of goods:
5.1. Free in Riga, Dzelzavas ielā 74/1 by prior arrangement (daily from 10:00 to 17:00)
5.2. Latvijas Pasts
Delivery in Latvia - 3.00 EUR
Delivery to other countries - 6,00 EUR
5.3. Pacomats Omniva
Delivery to Omniva parcels in Latvia - 3,00 EUR
Delivery to Omniva parcels in Lithuania - 5.00 EUR
Delivery to Omniva parcels in Estonia - 5.00 EUR
5.4. Express Mail - EMS courier mail
Delivery in Latvia (delivery to the door) - 10.00 EUR
Delivery to other countries (delivery to the door) - 16.00 EUR
If the recipient cannot be contacted and she is not at home, the order is returned to the Seller and re-delivered to the indicated address at another time (additional payment for the delivery)
We will notify the delivery of the order to the addressee.
In the case of fast delivery, it is advisable to contact us by phone.
The orders you make outside our working hours will be processed the next day from the morning.
6.1. By credit cards Visa, MasterCard
6.2 Payment via PayPal with Visa, MasterCard credit cards
6.3. By bank transfer after invoicing.
7. Dispute resolution
Any dispute between the Parties arising out of the terms shall be settled in plaintiff’s discretion shall be settled in the courts of the Republic of Latvia
2. Data acquisition and use
2.1. Personal data is information about Buyer obtained by Seller, with Buyer’s consent, necessary to comply with the terms of the concluded agreement, as well as for further contact with the Buyer.
2.2. The acquisition of customer data takes place when the Buyer provides contact information (name, surname, personal identification number, postal address, telephone number, e-mail address) on this website;
2.3. All Buyer’s personal data is confidential except cases described in regulatory enactments.
2.4. The Seller also collects other information that is not relevant to a particular person — gender, age, language, country of residence — and is collected solely for statistical purposes.
2.5. By using the data obtained, the Seller may inform the Buyer about the goods, events and news related to the Internet site.
2.6. Any time the Buyer can delete his name from the mailing list if he does not want to receive information about products, events and news.
2.7. The Buyer’s data is used for delivery of goods and fulfillment of obligations arising from the purchase contract.
2.8. The Seller undertakes to do his utmost to ensure proper data security.
3. Data change
3.1. 3.1. Information about customers can be viewed on the website, in the Archive section (available only to the site owner) The Seller undertakes to ensure the accuracy and appropriateness of the customer data obtained.
3.2. The Buyer informs the Seller via the e-mail about the change of data, [email protected]
4. Access to data
4.1. The Seller may disclose Buyer Data if there is reason to believe that:
4.1.1. this information is necessary for the identification, detection or prosecution of a person who is liable to cause any harm to another person or to the Seller, endangering his rights, property or activity, and to expose other users of this Internet site to such and similar risks; and/or persons;
4.1.2. this should be done in the light of regulatory requirements, or when requested by the competent authorities.
4.2. The Buyer, upon submitting a written request, is entitled to receive the following information:
4.2.1. what information has been obtained about him, source of data when the last data changes were made;
4.2.2. for what purpose data processing, data on recipients of data were performed.
5. Using Internet Protocol addresses
5.1. An IP address is a set of numbers that are automatically assigned to a computer every time a user connects to their Internet service provider, then this IP address can automatically identify the user’s computer.
5.2. The Seller can collect these addresses for system administration and website audit purposes. The Seller does not intend to add a user’s IP address to his or her personally identifying information, which means that every user’s session is registered, but the user himself remains anonymous.
6.1. Cookies are very small text files that provide information on how often a user visits a website and what the user does in during his sessions. Cookies do not contain any personally identifying information, but if the user provides such information himself, this information can be combined with the data contained in the cookie.
6.2. The Seller may place cookies in user computer browsers.
7.1. The Seller uses secure data systems and, if necessary, is also ready to take additional security measures to protect user data from disappearance, misuse and modification.
7.2. Access to the information entrusted to the Internet site by users is restricted to specially authorized Seller’s employees. The Seller takes protective measures, however, it cannot fully guarantee that there will be no loss, misuse, or alteration of data.
8. Binding conditions